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Careers at Lingo

Inbound Sales Representative

ABOUT US:
Primus Telecommunications, Inc., is an integrated communications services provider offering international and domestic voice, voice-over-Internet protocol (VOIP), Internet, wireless, data and hosting services to business and residential retail customers and other carriers located primarily in the United States, Canada, Australia, the United Kingdom and western Europe. We are currently seeking Inbound Sales Representatives.

JOB RESPONSIBILITIES:

  • Responsible for providing potential Primus GlobeTalk, Long Distance, and Lingo customers with complete product and sales information while achieving a sales conversion rate of 75% and higher
  • Answer high volume of inbound calls from potential customers with the highest degree of courtesy and professionalism
  • Quickly identify customer needs via phone and email
  • Identify barriers to sale completion and provide detailed input and ideas for process improvement

JOB REQUIREMENTS:

  • Excellent inbound phone sales experience, or outbound sales by phone (this position will handle inbound sales calls)
  • Available to work evenings, weekends, and holidays
  • Previous telecommunications sales desired
  • Excellent listening, written and verbal communication skills
  • Must possess an excellent work ethic
  • Highly motivated, self starter who has the ability to thrive in a dynamic and fast-paced work environment
  • Proactive, anticipates situations, develops proposals and positive solutions
  • Computer literate including: familiarity with online services, PC skills, and familiarity with Microsoft Windows environment
  • Must be approachable, flexible, dependable, and conscientious
  • Must have integrity and the ability to confidentially handle and maintain sensitive information
  • Must have the ability to manage time and communication efforts to maximize efficiency and overall business results

LOCATION:
This position is located in our Coralville, Iowa office.

Primus offers a competitive salary and an excellent benefits package including medical, dental, vision, and 401(k).

Apply for this position

 

Product Manager

ABOUT US:
Lingo, Inc. has become a leader in the broadband phone service industry by offering consumers the best value for Voice over IP calling. We are looking for a talented product manager to join our growing team.

JOB SUMMARY:
The Product Manager is responsible for managing new Lingo products and improvements to the existing products and web site through all stages of product's life cycle, including conception, definition, development, launch and post-launch activities. The Product Manager will also have responsibility for managing the relationship with Lingo customers throughout the customer life cycle. This position is located in our corporate headquarters located in McLean, VA.

JOB RESPONSIBILITIES:

  • Drive the vision for the Lingo product/web site, develop and execute the product roadmap to achieve this vision
  • Develop product and marketing strategies to grow the Lingo business, while working with cross-functional teams to execute strategies and measure their success
  • Work with all internal teams (customer service, service delivery, billing, finance) to determine the business context of their needs and translate these needs into the product development roadmap
  • Analyze web site and product metrics, and develop recommendations for improvement
  • Work with internal and external teams to produce an outstanding customer experience fostering high conversion and reduced customer churn
  • Support customer service while serving as the point of escalation for product issues
  • Coordinate the go-to-market launch strategy for all new Lingo initiatives
    Manage the pricing strategy, promotions strategy and competitive positioning

JOB REQUIREMENTS:

  • College degree (BA/BS) required, MBA a plus
  • 3-5 years product management or product marketing experience
  • Excellent written and verbal communication skills
  • Proven ability to effectively manage cross-functional teams in a matrix environment
  • Product marketing experience with a medium to large web/e-commerce site strongly preferred
  • Highly motivated, self starter who has the ability to thrive in a fast-paced work environment
  • Excellent organizational skills
  • Must possess an excellent work ethic
  • Must be proactive and able to consistently show initiative and suggest new ideas
  • Proficient in MS Excel, Word and PowerPoint

LOCATION:
This position is located in our corporate headquarters located in McLean, VA.

Primus offers a competitive salary and an excellent benefits package including medical, dental, vision, and 401(k).

Apply for this position